Full control over your data. In accordance with Google Play Developer Data Safety & Account Deletion Policies, SmartBizz provides users and restaurant owners with direct mechanisms to delete their account and associated cloud data without requiring access to the physical till.
1. What data can be deleted
| Data category | What it includes | Deletion procedure |
|---|---|---|
| Cloud licensing profile | Store Organization ID, Owner Email, License Tier, and Registered Device IDs. | Permanently deleted from Firebase within 48 hours of request. |
| Google Drive spreadsheets | Bills, Inventory items, KOT order logs, Customer ledgers, and Staff PINs. | Stored entirely in your own Google Drive. You can delete the spreadsheet instantly with 1 click in Google Drive. |
| Local device cache | Offline Hive database, cached print vouchers, and local preferences. | Cleared instantly by selecting App Info → Storage → Clear Data on Android. |
2. How to submit a deletion request
To request the permanent deletion of your organization account and cloud licensing records, follow either method below:
Method A: Submit via direct email (recommended)
Send an email from your registered store owner email address to:
Required information in email:
- Subject:
SmartBizz Account and Data Deletion Request - Your Organization ID (e.g.
CAFE_ROYALE) - Registered Store Owner Email
Method B: In-app self-service reset
If you have access to the Master Admin console on your physical till:
- Sign in as Master Administrator (
smartdine.platform@gmail.com). - In the top navigation bar, tap the Clean Database / Trash Can icon.
- Type
RESET_DATAto permanently erase all client registrations and licenses.
3. Retention & processing window
- Account deletion requests submitted via email are verified and executed within 48 hours.
- Once processed, all hardware device bindings, active session tokens, and license records are purged permanently and cannot be restored.